Contact Center as a Service

TrueChoice offers a complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees, and customers. Our relationships with the top CCaaS companies in the industry help to boost agent and employee engagement, collaboration, and operational effectiveness for customer success. It is our goal to ensure productivity and support work-from-home agents with a unified toolset that eliminates app confusion.

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Your customer expects to interact with you on their own terms: where, when, and how they prefer.

In today's landscape, optimal communications services are a competitive advantage. Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS. As your trusted IT and telecom advocate, TrueChoice Technology can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise- based PBX to the Cloud. Our primary goal is to ensure that you receive the best possible solution that maps and scales to your business objectives. Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. TrueChoice Technology partners with the world's leading providers to provide strategic CCaaS solutions for your business.


CCaaS contact centre as a service as a cloud-based customer experience solution offers multi-channel customer engagement.


The cloud contact centre boost employee engagement, support work-from-home agents with unified tools and increase operational efficiency.


Enhance agent’s potential on the basis of feedback and collaboration tools to ensure consistent improvement.


With contact centre, create better digital customer experiences through AI-powered self service options.

Technology Partners

Why Work with TrueChoice Technology

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Instead of working with providers directly, TrueChoice does the work for you. Your Tech Advisor will serve as your single point of contact, gathering information about your organization and matching you with the best providers and products based on what you really need.

Your TrueChoice Trusted Advisor will bring you multiple options to evaluate—at no cost to you. After handling procurement, delivery, and setup, we’ll continuously monitor for better provider products for you at the next contract renewal date.

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