Say Bon Voyage to 20th Century Communications - Provide Cutting-Edge Service. TrueChoice Telecom.
We provide specialized Travel Telecom solutions that save your organization money and deliver more features at the same time. But we don’t stop there. We continuously watch for better provider products for you at the next contract renewal date.
Within the travel industry, customer communication is paramount for sales. Minimizing communication expenditures impacts bottom line operating costs and increasing communication features and benefits helps generate satisfied customers.
TrueChoice Telecom understands that by enabling unified communication across the enterprise, travel agencies can experience increased collaboration, continuity and communication between sites and improved call center efficiency through use of smart monitoring and routing tools.
Because of our experience with geographically dispersed travel agency call centers, we understand how to provide fully managed solutions that eliminate finger pointing among agents and sites. Every call is always answered. Call Management, call reporting, and call routing allow you to manage agents measurably better, at any location — whether at work or home-based sites.
TrueChoice solutions are easily scaled to the fluctuating needs of enterprise travel agencies. Cloud-based applications assist you in reducing the need for excessive hardware, lowering capital cost and total cost of operation (TCO).
Here's How TrueChoice Telecom Can Help
Improve customer service and efficiently handle calls using our Intelligent Call Control platform – ensuring no busy signals and making agents more readily available
We make it easy to add new locations by offering operations on a cloud-based infrastructure. Updates and changes to the system can be handled through the cloud by a Network Operations Center, eliminating the need for expensive engineers.
Increase productivity for end-users, IT staff and the enterprise as a whole by providing anytime, anywhere access to telephony features for mobile workers. We provide efficient call-handling features and call-center productivity through voice calls, e-mail, and interactive Web sessions.