6 Benefits of a Cloud Contact Center

Written By: Lori Williams ARTICLE 01.25.2018

Multiple custom solution options designed for real time customer interaction, improved agent efficiency, rich meaningful management reporting, remote worker and supervisor support, and improved customer experience.

Single Agent Interface for all types of customer contact provides environment that is for easier to train and manage

Intelligent Call Routing

  • IVR/ACD Data Driven
  • Skill’s based, Team Based, or Business Unit Routing
  • Call Back in Queue providing decreased abandon rates

Multiple Media Supported and integrated with PBX QueuesBX Queues

  • Voice (Speech, IVR, ACD, TTS)
  • Email (Queue)
  • Web (Live Chat, Web Call Back, Estimated Wait Times,
  • inwith PBX Queue)
  • Social Networks (SMS Text, Facebook, Twitter)
  • Multiple Language Agents Support
  • PCI Compliant.

Self Service Solutions

Outbound Predictive Dialing Automation

Real Time Monitoring and Drill Down Historical Management Reports

  • Control wall boards and Queues
  • Alarm conditions and custom notification

There are multiple options for contact center providers. TrueChoice will ensure matching the Contact Center Vendor that best fits your specific needs.

Call us at 888.249.9755 or email us at [email protected]